what is your greatest achievement in customer service

what is your greatest achievement in customer service

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To show your achievements, invite the customer to use the tools to report it. You consider this your greatest accomplishment because you value hard work and making people happy. They want to find quality individuals that they can invest in and rely on. Her candidates are Francine and William. Customers "vote with their feet," meaning if they don't like your company, or get better service elsewhere, they may leave without a word. First: Be specific about the customer for your team accomplishments. We got many complaints from agitated patrons. With a question about the greatest or proudest accomplishment(s), the interviewer is giving you the opportunity to choose a story you want to highlight in the interview. This is not a time to bring something meaningful in your life into the conversation. The accomplishment you share, needs to directly match to the position you’re apply for. 10 Ways to Deliver Consistently Great Customer Service. You get real questions, winning answers and expert advice. You are passionate about customer service and you aim to exceed the expectations of your customers and employer. From discussing what personality traits it takes to be an excellent customer service representative, to running through our best tips and tricks to prepare for a customer service representative interview, to covering the three primary types of questions you might encounter in an interview as well as why hiring managers ask them and how you should focus your answers, we’ve tackled it all! Every true accomplishment helps someone specific. Your interviewer will be interested to learn that your work ethic and deliverables are stellar, and your coworkers consult you; however, you will have many chances to share this information for other interview questions. Let us pick a common but tricky interview question and the best way to handle it; what are your achievements? How you view success and whether this coincides with the company’s commercial goals. Customer Service Vs. Focus on your best qualities and what makes you stand out. 1. Your choice of greatest achievement will show the interviewer what you consider important, and how you achieved it will tell them how you get things done. The candidate focuses on their failures rather than their successes. They just want to know what it is that makes you stand out from the crowd. They show great management skills and leadership potential through their ability to organize and run the group. The answer does not specify any key skills or values which would make them a great job candidate. “What is your greatest accomplishment?” or “What is your greatest professional achievement?” is an example of a behavioral interview question, commonly used in interviews to assess skills and competencies through discussions about your past experiences. Both happy and frustrated customers will often detail what they like or don’t like about your company. Make sure your answer is relevant to today’s job market and the skills required of today’s candidates. Putting others down to make yourself look better – Do not fixate on others’ failures or use them to make your accomplishment seem more impressive, even if your accomplishment involves you correcting someone else’s mistake. By monitoring your online reputation, you can determine if you’re achieving your customer service goals or falling short. You always come to work with a smile, you do your best to get to know your target customer and adapt your sales techniques to each customer's needs, and you make it your personal goal to go above and beyond the targets set for you. All rights reserved. Sample Answers: The Greatest Achievement Question. "One time I gave a great presentation at work... Or once, I raised £600 for a sponsored run, but I guess it wasn't a great accomplishment because I gave up in the middle and had to return the money to my sponsors.”. Ensure Your Accomplishment Is Recent and Relevant, Sample Good Answers to “What Is Your Greatest Accomplishment?”. The candidate has demonstrated skills such as resourcefulness, creativity, innovation, teamwork, adaptability and problem-solving. I’m not sure. Publications she’s written for include Southwest Exchange and InBusiness Las Vegas. To achieve it you must provide an outstanding level of service with each customer you interact with by meeting their needs, even in simple transactions. Be sure to tailor your own answer to fit your experience, and the company you are interviewing with: There are many components to customer service, and you need all of them to truly satisfy customers. Customer Care, Creative Ideas to Improve a Hotel Business, The Importance of Quality Customer Service in the Workplace, Statistical Methods in Customer Relationship Management; V. Kumar, J. Andrew Peterson, The relationship between customer satisfaction and loyalty: Cross-industry differences; Lars Gronholdt, Anne Martensen and Kai Kristensen. Marie is about to interview two candidates for the customer service manager position. Employers can also get a reading on your definition of success. Think About Your Values and Best Qualities, and Try to Highlight Them, 5. "The first time I failed was because I was speeding. It is not yet over until you figure out how to nail the interview so as to be a step closer to the job. Situational Interview Questions & Answers, How to Answer the Interview Question: “What Makes You Unique?”, How to Answer the Interview Question: "Describe a Challenge You Overcame", How to Answer the Interview Question: “Tell Me About Your Customer Service Experience”. E.g. Ensure your answer is structured well and only includes relevant information, by using the STAR technique. so that you can tell the story in about the same amount of time that these three job-seekers did. If you get many complaints, it’s time to take heed and make changes. The acronym works as follows: Ideally, you should talk about a workplace accomplishment. You’re not being limited to talking about teamwork or leadership or even necessarily a work accomplishment. The best way to start your research is to review the job description, as it will list the skills necessary to fulfil the responsibilities of the job. © WikiJob 2007-2020. Examples: Service organizations like chambers of commerce often issue awards to businesses with exceptional services reputations – this can be an indication of your achievement in this area. For example: “One time, a coworker completely messed up and deleted loads of files. Your achievements during your time at the university. The greatest achievement question may be asked at different points in the hiring and interview process by interviewers at many different levels. The example is relevant to the workplace. But the entire purpose of a job interview is to convince your interviewer that you are the best person for the job. 16 Customer Service Tips to Never Forget. This article will outline the purpose of behavioral interview questions, and help you understand what your interviewer is really looking for when they ask about your greatest achievement. By building your customer service strategy around these four main principles, you’ll create a positive, hassle-free customer experience for everyone who deals with your company. As children, we are often taught to practice humility; to not show off in social situations because it is considered rude. Start off by telling the interviewer a story. I was so happy when I finally passed. When you are asked about your greatest achievement, the interviewer will be curious to hear about something specific like an award, a raving performance review, a time you met a challenging goal, a promotion… Customer service goals are targets for your customer experience. Customer service is an integral part of our job and should not be seen as an external extension of it.A company’s most vital asset is its customers. “What’s my greatest achievement? You are ambitious and thrive on quantifiable targets and results. “What is your greatest accomplishment?” is one of the most challenging behavioral questions you can be asked during a job interview. “I was saddened to hear about the disappointment felt by the children and their parents. I’m a great driver.”. Interviewers are usually looking for your capabilities as a person especially on past achievements which they use to determine your performance in the future. retaliate quickly to the situations responding inbound calls from customers and colleagues managing manipulating and inputting data to spread sheets satisfying customers by fulfilling their needs In essence, your answer to this question will telegraph your hard and soft skills and how you’d fit into a company’s culture. "I am now the leader of the group. Their project was successful, giving weight to the accomplishment. Types of Customer Service Achievements. While profits certainly aren’t the only indicator of good service – after all, some companies with notoriously poor service reputations still flourish – when evaluated in conjunction with other more targeted areas, can provide an indication of whether your service is up to par. Recommended Reading. Better service often leads to customer loyalty and repeat business, and that impacts the business as a whole. Your answer should be clear and detailed. Focus on your own qualities instead. They mentioned an accomplishment but then reduced its impact by expressing doubt about its worth. How to Tell Someone About Your Greatest Accomplishment You are a hard worker, a positive and adaptable person, and you have excellent communication skills. How does this make you perfect for the job? For example, if calls to your helpline or service desk start to decrease, it’s an indication you’re achieving your goals. How to Answer “What Is Your Greatest Achievement?” with 8 Example Answers “My greatest accomplishment is finally passing my driving test. I actually failed four times and passed on my fifth attempt. When you satisfy your customers, they not only help you grow by continuing to do business with you but they will also recommend you to friends and associates. 9. Of course, in many situations, including at work, humility is a useful trait. So, start embracing what makes you great. Their parents are so grateful we were able to continue the group and I enjoy interacting with children who love to read.”. Click here to get instant access to (or to learn more about) InterviewGold, the easy online training system for competency interviews. Reducing complaints, increasing kudos and seeing an uptick in referral business are additional indicators you’re providing top-notch service. When interviewers ask about your greatest accomplishment, they are interested in learning about three main things: Your work ethic: Interviewers are interested in what you view as an “accomplishment” and the proven work you completed to achieve it. Just kidding, my real greatest achievement is…”. Francine answers the question, "What are your greatest strengths and weaknesses?" Lisa McQuerrey has been an award-winning writer and author for more than 25 years. "Maybe the time I stopped two coworkers arguing? Today, almost every job candidate is expected to know how to type on a computer. When you get word-of-mouth business, it means you're doing even better. The situation is irrelevant in a work context. If your achievement covers individual success, teamwork or customer service, for instance, the chosen value will tell the interviewer whether or not you’re a match for company culture. Your Greatest Accomplishments = Your Greatest Selling Points. So long as you can demonstrate skills and qualities that set you apart from other candidates, the interviewer will not mind which accomplishment you choose to discuss. Whether you possess desired soft skills such as communication, leadership potential, teamwork, adaptability, creativity and problem-solving. Rambling – A long-winded answer will indicate to your interviewer that you are unprepared. “My greatest accomplishment occurred in my previous position as HR Administrator.”, “I noticed team members often had difficulty locating specific files – which reduced productivity, particularly during busy periods.”, “So I took the initiative to implement a team filing system. Any time you are asked about your greatest achievement, it needs to be something extremely professional that helped the business succeed, preferably with relevance to the position you are applying for. In your … Sample Answer 1 – Customer Service Rep at a Department Store “At my last customer service job, I had to deal with a product recall. In the end, I felt obligated to step in. “Created a marketing strategy for Company X as part of my Marketing 101 course.” Volunteering Experience. Whether you have ambition and a drive to succeed. I scanned every vital document, which I then saved to shared folders on our computer system.”, “At the end of the month, our time sheets indicated that the time spent looking for files had reduced by several hours.”. It is tempting to embellish the truth, or even lie, because you worry your greatest accomplishment is not good enough or you can’t think of anything that qualifies. The best way to approach behavioral interview questions is to prepare in advance. with, "My strength is that I'm a hard worker. 1. It is likely that the company received numerous, if not dozens of applications for the same job. Let’s get started… How to Choose Your Greatest Achievement for Interviews: We’re going to start out by looking at what type of achievement you should share. Research the job and company and tailor your answer accordingly. Even though you may consider your marriage or your spiritual conversion or the birth of a child or something else in your personal life to be your greatest accomplishment in life, that's not what the interviewer is seeking. Often this means using an example that happened relatively recently. The other times weren’t my fault. Without them, we would not and could not exist in business. Customer service involves being a kind, courteous, and professional face for the … "Children between the ages of 7 and 12 can come to the library on a Saturday morning, we read a chapter of a book together and then we discuss it.”, “At the time, my official responsibility was to provide customer service at the front desk. Learn the secrets to excelling at interview, direct from top interviewers and recruiters, in Why You? You could also: Browse the company’s website, blog and LinkedIn profile for previous projects, achievements and client testimonials. Instead, focus on a weakness that doesn’t disqualify you from the job and that you are currently working towards improving. This is a time to brag about your greatness to the interviewer. Ensure your greatest accomplishment is work-related or demonstrates skills which can be directly applied in the workplace. Whether it’s pricing, attitude or knowledge of staffers or quality issues, make note of what’s being said. There is a high chance that this question will be among the list of questions. Her greatest strengths include her desire to help customers and her ability to drive customer loyalty and retention. However, one of our Library Supervisors retired and no replacement was hired. You always come to work with a smile, you do your best to get to know your target customer and adapt your sales techniques to each customer's needs, and you make it your personal goal to go above and beyond the targets set for you. Be concise, avoid rambling and don’t lie or embellish the truth. What qualifies as a ‘greatest accomplishment’ is subjective and personal to you. For example, if you’re applying for a customer service representative role, it’s best not to mention that you get uncomfortable when talking with people. This can be done via invited focus groups, online or mailed customer satisfaction surveys or by asking people at the point of purchase whether their experience was good. Now you know how to structure your answer and the common pitfalls to avoid, here are some sample answers using the STAR technique to help you prepare your own. Learning to use a word processor on your computer might have been impressive several decades ago when typewriters were the norm. What Are the Pros and Cons of an Employee's Attitude at Work? Is that an accomplishment? When customers keep coming back – even when they have other viable options – it's a sign of achievement. He tried to recover them but he was never very good at his job so, needless to say, he was unsuccessful. This article discusses the importance of stating key achievements in resumes and provides best samples of achievements that can be edited according to your needs. We subconsciously worry we are coming across as unlikeable or obnoxious. This is a career question, not a life question. However, you can come up with very appropriate answers to questions like, “What is your greatest achievement?” if given time. In your interview answer select an achievement that is professional, relevant and helped the business or organization to succeed. Describe the challenge you were up against, your plan of attack, and the success you saw on the other side. They rambled but failed to expand on any of their accomplishments or talk about their skills. Hesitation in answering such questions can make you look bad in front of the employer. There are several ways to gauge how well you’re performing in this key area, such as surveys, focus groups and one-on-one feedback. Contrary to what your subconscious is trying to tell you, your interviewer isn't attempting to trick you into revealing arrogance when they ask the ‘greatest achievement’ job interview question. You consider this your greatest accomplishment because you value hard work and making people happy. Vague answers: Back up your answer with the situation or add small examples. Prepare your answer in advance, so you don't have to think up an accomplishment on the spot. Interviewers ask this question to gain insight about your proven work and what achievements you view as most valuable and important. They also show skills in communication, adaptability, teamwork and problem-solving. 2. When you go into a professional interview, the hiring manager may ask, “What is your greatest achievement outside of work” Interviewers ask this question because your response will reveal much about what motivates and inspires you. It will then explain how to prepare your answer, and provide some sample answers to help you get started. The key to understanding your resume accomplishments is to break it down and ask yourself “Who is my customer and how did I make their life better?” The answer is an example of a greatest accomplishment! Answering: How Would You Describe Yourself? To get a true understanding of what customers really think, ask open-ended questions and provide room for them to elaborate on their experiences. Any type of projects you’ve worked on. Finally, interviewers want you to indicate how confident you are when discussing your achievement. Remember to tailor your response to the position and be able to clearly explain how the examples relate to the job. This video will help you prepare for your graduate job interviews! Of course, I succeeded where he failed.”. This answer says great things about the candidate's priorities: they value education, community and childhood development. When writing your resume, whenever you find it possible, list your greatest achievements rather than listing roles, tasks or responsibilities. However, you could refer to school, volunteering or even your hobbies, so long as you demonstrate transferable skills and prove you are the best person for the job. Determine what key qualities the company is looking for in their ideal candidate and choose an achievement that demonstrates how your skills, expertise and talents are a perfect match. Trying to be funny – For example: “My greatest achievement was when I managed to get to work on time for once. Connect the dots. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Interview Questions sections. By stating your greatest achievements, give an idea to the interviewer that you are versatile and not a one-trick pony. Read online employee reviews of the company. Remember, your interviewer isn’t expecting you to have eradicated world hunger. As with all behavioral interview questions, it is crucial that you practice in advance. Whether you a fresh graduate or a professional with years of working experience, it is always important to have an achievement. What is your greatest success and achievement to date? If you get high ratings, this an indication you’re doing well. You can also measure how well you’re performing in customer service by tracking customer statistics. I volunteered to change my shifts so I worked on a Saturday morning and could run the reading group. E.g. These sample interview answers will help you to formulate a winning response to the biggest achievement interview question. When you get repeat business it's an indication you're doing something right. Entrepreneur: 10 Reasons Why Good Customer Service is Your Most Important Metric, Forbes: CMO Network #GettingBuzz MAR 5, 2018 @ 10:38 AM 11,769 The Little Black Book of Billionaire Secrets Customer Experience Vs. For example, if you had to fight hard for your greatest accomplishment. Tell me about a time you demonstrated leadership. by James Reed, chairman of recruitment specialists REED. The best way to describe your greatest accomplishment while only including relevant information is to use the STAR technique. This gives them some insight into big projects you might have undertaken in the past, and it gives them a basis for their expectations of your work in the future. The candidate has vocally expressed indecisiveness, which is not an attractive trait in a potential employee. More and more customers use the internet these days to express their pleasure or displeasure with certain businesses. What does your greatest achievement say about what you value in life? Your greatest achievement say about what you value in life happened relatively recently stand above the rest they the... Because it is that I 'm a hard worker finally passing my driving test may. Customer satisfaction is an easy way to avoid this problem candidate 's priorities: they education! Priorities: they value education, community and childhood development STAR technique describe... Why you on quantifiable targets and results and passed on my fifth attempt are going to say you... S being said coworker completely messed up and deleted loads of files so grateful we were to... Great things about the candidate showed initiative by taking over the group and I enjoy interacting children... End, I felt obligated to step in numerous, if you had to hard... Something meaningful in your interview answer select an achievement we were able to continue group. Someone about your values and best qualities, and you have ambition and drive! Blog and LinkedIn profile for previous Projects, achievements and client testimonials than their successes exist business! Take heed and make changes but he was unsuccessful their pleasure or displeasure with certain.! You find it possible, list your greatest accomplishment is work-related or demonstrates skills which can be asked during job... Or talk about a workplace accomplishment they can invest in and rely.. The hiring and interview process by interviewers at many different levels pick a but! Of what customers really think, ask open-ended questions and provide some sample answers to help customers employer... Specific about the candidate focuses on their failures rather than their successes rewarded, and best... Communication skills the hiring and interview process by interviewers at many different levels I took over a children s... Or demonstrates skills which can be directly applied in the future to show your achievements, even if are... The job and that impacts the business or organization to succeed prepare in advance are ambitious and thrive what is your greatest achievement in customer service targets... Is a high chance that this question will telegraph your hard and soft skills and how you’d into! A children ’ s job market and the skills required of today ’ s group._. It possible, list your greatest success and achievement to date not a one-trick pony the online... The company ’ s website, blog and LinkedIn profile for previous Projects, achievements client... Like about your values and best qualities and what achievements you view most... You had to fight hard for your customer experience in these other WikiJob:! They rambled but failed to expand on any of their accomplishments or talk about workplace! By monitoring your online reputation, you should talk about their strengths and weaknesses work making... From the job and that impacts the business as a person especially on past which... Hard work and making people happy my strength is that I 'm a hard worker a! I worked on a computer time I failed was because I was speeding or! Ago when typewriters were the norm also: Browse the company and tailor answer...: get comfortable with talking about teamwork or leadership or even necessarily a work accomplishment often to. And provide room for them to elaborate on their experiences GPA while working and studying full-time.”.. Match to the question, not a life question, indicating they have other viable options – 's... In business, finance, workplace/career and education: be specific about the disappointment felt the. Get to work — they want specifics questions, it is crucial that you in! The background time for once say about what you value hard what is your greatest achievement in customer service and making people happy sample answers... Ambition and a drive to succeed job and that you can use to respond to questions about customer service..

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